Ricoh provides a wide range of services and solutions across the globe, including products, commercial equipment, digital cameras, etc., with a focus on imaging equipment for office use, such as multifunction printers, scanners, and copiers.
Leveraging a global network, it is engaged in the creation of new customer value and the realization of a sustainable society.
Safe network connectivity for 100,000 global employees
Ricoh Group provides numerous products and services with a focus on imaging equipment. It has a business presence in approximately 200 countries and regions and has approximately 100,000 employees around the world. Ricoh’s Tokyo-based head office serves as the control tower for the company. IT plays a key role in implementing the company’s management philosophy of “continually taking on customer-driven, lofty goals while demonstrating teamwork and inspiring innovation.”
There was an urgent need at Ricoh for security measures to further strengthen network control amidst a series of incidents that was eroding public confidence in businesses due to leaks and disclosures of personal information through unauthorized access to networks. Hiroyuki Suzuki, Director of Security Operations and leader of network management for the whole group, said that “sales operations and engineers often visit the customers, and they would need to access company servers remotely more and more often. We also anticipate a rapid increase in demand for access via telework and home offices in the form of ‘work reform’.”
In order to provide safe network connectivity for employees, the security operations division first moved forward with sweeping changes to its firewall and a review of VPNs. According to Tomotake Wakuri in that division, “there are also firewall products with built-in VPN features, but when we took the increase in the number of simultaneous connections into consideration, we decided it was better to separate them. As a result, we reached the conclusion that as a leader of the industry, Pulse Secure was appropriate in terms of both performance and capacity.”