In Case of Emergency (ICE) License Option

On-Demand Remote Access Business Continuity

Instantly address dramatic peaks and shifts in demand for remote access when emergencies strike

Secure Remote Access solutions keep businesses running by connecting people and resources — even during the most unpredictable circumstances. When hurricanes, terrorist threats, cyberattacks, system outages, transportation strikes, pandemics, or other disastrous events occur, it can result in the quarantine or isolation of entire regions or groups of people for an extended period of time.

Through the ICE license option, organizations can instantly address a dramatic peak or change in demand for remote access in cases of emergency by supporting additional user capacity and license shifting across Pulse Secure physical, virtual and cloud appliances.
ICE can be employed for a limited time to:

  • Maintain productivity by rapidly enabling ubiquitous access to applications and resources for employees from anywhere, at any time, and on any device
  • Sustain customer and partner engagement with around-the-clock service and collaboration access while assuring authenticated, protected access
  • Meet government mandates and business obligations for contingencies and continuity of operations (COOP) compliance

ICE License

Pulse Secure ICE (In Case of Emergency) License Option

Pulse Connect Secure

Pulse Connect Secure – Leading SSL VPN Solution for Enterprises

Pulse Cares

Pulse Cares Program: COVID-19 Expedited and Flexible Licensing

Secure Remote Access Emergency Readiness Solution Brief

Read the Solution Brief for important tips to ensure business resiliency

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Assured Accessibility When Emergency Strikes

IT Staff lack time to contact, negotiate and add capacity during an emergency – they must act fast

Friction-free Continuity
Instantly increase users to the capacity of an appliance (beyond current license) and readily transfer user licenses between physical, virtual and cloud appliances to support burst loads.

Accessibility Where and When Needed
Users can stay productive during a crisis knowing they can securely connect to cloud and data center apps and resources even while at home, on public terminals or with personal devices.

Readiness Testing
As a best practice, ICE can be activated and deactivated to test capacity peaks during emergency recovery drills.

Feature Highlights

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Temporary Capacity Elasticity

Gain up to 8 weeks of maximum user count per appliance during ICE activation.
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License Shifting

Move user licenses between physical, virtual and cloud appliances in different locations during ICE activation period.
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BYOD and Endpoint Security

Ensure endpoint compliance even with at risk devices and locations of use while enabling flexible corporate, personal and public device connectivity.
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Consumption Calibration

Gain adequate time and analytics to determine post-incident access and license requirements

What Our Customers Say


“Pulse Secure has provided the means to allow our employees to access corporate resources from any location and at any time securely with a computer or mobile phone, without leaving home. The ability to grant such a working model option to our employees is critical at this juncture, as it not only serves as a precautionary measure against (COVID-19) infection, but also ensures our business is operating as usual, without any disruption to our customers.”

Leo Liu, Chief Technology Officer, APAC -  Dentsu Aegis Network

"COVID-19 forced our business to rethink how our workforce could be positioned to continue business while maintaining the necessary safety precautions. Pulse Secure provided the answer with the flexibility we needed to enable a seamless transition from “Office” to “Work from Home”. Emergency capacity expansion through Pulse helped us scale out our remote access needs and ensure our employees remained safe and productive."

Scott Kollar, Senior Director of Infrastructure Shared Services, Essilor