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IC Series Hardware Dates & Milestones



All IC Series appliances have now been announced as End of Life (EOL).  The End of Support (EOS) milestone dates for the five (5) year support model are published below.

End of Life Milestones and Dates

Product
End of Sale Announced
End of Sale Date
Last Date to Convert Warranty
Last Day for Same Day Support
Last Day to Order 3yr Support Renewal
Last Day for Next Day Support
End of Engineering Support
Last Day to order 1yr Support Renewal
End of Support / End of Life
Last Supported Version
2014-12-08
2015-02-28
2016-02-28
2017-02-28
2019-02-28
2020-02-28
PPS 5.1
2013-07-08
2013-12-31
2014-12-31
2015-12-31
2017-12-31
2018-12-31
PPS 5.2
2009-07-31
2010-01-31
2011-01-31
2012-01-31
2014-01-31
2015-01-31
PPS 4.1
End of Sale Announced
2014-12-08
End of Sale Date
2015-02-28
Last Date to Convert Warranty
2016-02-28
Last Day for Same Day Support
2017-02-28
Last Day to Order 3yr Support Renewal
Last Day for Next Day Support
2019-02-28
End of Engineering Support
Last Day to order 1yr Support Renewal
End of Support / End of Life
2020-02-28
Last Supported Version
PPS 5.1
End of Sale Announced
2013-07-08
End of Sale Date
2013-12-31
Last Date to Convert Warranty
2014-12-31
Last Day for Same Day Support
2015-12-31
Last Day to Order 3yr Support Renewal
Last Day for Next Day Support
2017-12-31
End of Engineering Support
Last Day to order 1yr Support Renewal
End of Support / End of Life
2018-12-31
Last Supported Version
PPS 5.2
End of Sale Announced
2009-07-31
End of Sale Date
2010-01-31
Last Date to Convert Warranty
2011-01-31
Last Day for Same Day Support
2012-01-31
Last Day to Order 3yr Support Renewal
Last Day for Next Day Support
2014-01-31
End of Engineering Support
Last Day to order 1yr Support Renewal
End of Support / End of Life
2015-01-31
Last Supported Version
PPS 4.1
Milestone
Definition
Date
End of Sale Announcement
The date the document announcing end of sale- end of life of a product is distributed to the general public
July 8, 2013
End of Sale (EOS)
The last day to order the product through Pulse Secure. The product is no longer for sale after this date
December 31, 2013
Last Supported Version (LSV)
After this date, major software releases are not supported, however, updates, patches, hotfixes, or security patches continue to be made available(1).
Pulse Connect Secure version 8.1
Pulse Policy Secure version 5.2
First Service Step-down
The available services offerings for the product will be capped at Next-day and Next-day Onsite support. Same-day and Same-day onsite support will be discontinued
December 31, 2015
End of Engineering Support (EOES)
After this day Pulse Secure will no longer perform any updates, patches, hotfixes, or security patches for the appliance. Pulse Secure support will generally be limited to investigation and troubleshooting in an attempt to provide solutions, configuration guidelines and workarounds.
June 30, 2018
Second service step-down
The available services offerings for the product will be capped at Return-to-Factory (RTF). Next-day and Next Day Onsite support will be discontinued
December 31, 2017
End of service contract renewal date
Last date to renew or extend existing service contracts. Support cannot extend beyond the end of service date.
December 31, 2018
End of Life (EOL)
Last date to receive contracted service for the product. Limited support will be offered on a per-incident, non-contracted basis only, at the discretion of Pulse Secure.
December 31, 2018


1 Exception for customers running IC6500FIPS, EOS is 2/28/2020